Careers

You will be part of the team to plan and provide Hospitality Services for visitors to events organised by Experia Events Pte Ltd. Scope of work will include but not limited to the following:

• As an effective lead to oversee the planning and management of hospitality for hosted VIPs and dignitaries, including air travel and hotel accommodation.
• Liaise closely with local and foreign government bodies (e.g. ministries, statutory boards, embassies), and commercial vendors to ensure hosted guests have a positive experience.
• Develop a strong network of service providers and partners, building good rapport, and maintaining high level of communication with stakeholders.
• Navigate complex hospitality issues and find effective solutions that meet the needs, expectations, and standards of end-to-end hospitality for visiting delegations.
• Contract and appoint official hospitality vendors (e.g. travel agent, hotels) for hosted delegations.
• Maintain a strong awareness of hospitality industry developments and trends to ensure the provision of high standards, innovation, and efficient hospitality for events.
• Constantly review processes and procedures and make recommendations to the Management to improve operating efficiency.
• Form and train effective support teams comprising interns/temp staffs to support the hospitality aspect for key events.
• Manage the administration and finance for the hospitality provisions for events.
• Assist in running Experia Hospitality Services, including but not limited to setting up administrative procedures and processes to manage partners, customers, and operations.
• Support the planning and execution of events and activities that promote our services.

Requirements:

• Degree or Diploma holder. Applicants with experience in related field may have an advantage in their application.
• Strong organizational skills with the ability to multi-task and prioritise effectively.
• A proactive and flexible attitude, with a willingness to take on new challenges and learn on the job.
• Proficient in MS Office, particularly in MS Excel and MS PowerPoint.
• Write and converse well in English. Able to communicate comfortably with foreigners.
• Willingness to work long hours a few weeks prior to events.

• Provide operations/logistics support for exhibitions, conferences and events organised/managed by the company, including tenanted events in Changi Exhibition Centre.
• Produce exhibition information and order manual and to ensure information provided is complete and up to date.
• Develop budgets and manage expenses.
• Manage floor plan to ensure maximum yield.
• Approve stand designs and manage stand contractors to ensure compliance to event, venue and authority requirements.
• Evaluate, review and propose appointment of contractors and manage them to ensure quality product/services, timely delivery of tasks and compliance to authority requirements.
• Ensure compliance to authority requirements, e.g.: Work, Health and Safety Act, FSSD, BCA, etc.
• Provide guidance to junior team members in the department/company.

• Plan and manage the implementation of digital marketing strategies and campaigns that draw exhibitors, trade visitors, delegates and media to planned trade events.
• Lead and implement digital marketing activities that includes monitoring of campaign performance, analyse results, and adjust strategies accordingly to improve ROI and achieve KPIs.
• Utilise A/B testing and other techniques to optimise campaign effectiveness and audience targeting for email and social media campaigns.
• Monitor website analytics to track visitor behavior, identify opportunities for improvement, and drive conversions.
• Utilise web analytics tools (e.g., Google Analytics) to track and measure digital marketing performance.
• Generate regular reports detailing key metrics, insights, and recommendations for optimisation.
• Leverage SEO practices for website content optimisation etc.   
• Coordinate and collaborate across functions (internally and externally) for seamless delivery of marketing programmes and optimisation of campaigns.
• Manage external agencies to support overall planning and implementation of digital marketing campaigns.; including overseeing development of digital content assets.
• Any other duties as assigned.

• Carry out all duties and responsibilities related to conference management (including but not limited to speaker management, speaker registration, rehearsals management, copywriting of conference collaterals, conference assets management etc) for the assigned conference(s) from planning, execution to completion.
• Drafting a project plan to outline timelines and milestones with a phased approach from initiation to planning/design, execution to completion and ensuring that core and supporting functions/departments adhere for delivery of conference(s).
• Conduct and record meetings with client(s) as and when required.
• Budget management for the assigned conference(s):
• Monitor revenue and expense to ensure that the conference is performing well financially.
• Work with Finance department on invoicing and account reconciliation matters for both pre-and post-event.
• Ensure that all expenses processed by both core and supporting functions/departments are in compliance with SOP.
• Ensure that the delegate sales target for conference(s) is/are met.
• Client liaison and servicing.
• Perform day-to-day administrative functions and be the point-of-contact for both internal and external parties to ensure successful implementation and delivery of the project tasks.
• Coordinate and work with the Operations team to manage and oversee the logistics requirements on-site among stakeholders, service providers, venue managers and attendees.
• Work with Marketing and Communications team on the marketing and PR plans to better align planned efforts for conference promotion and delegate sales.
• Work with Hospitality and Protocol team on the requirements for hotel rooms and/or transfers depending on the conference’s requirements.
• Ensure compliance with IT security SOPs set in place internally by internal conference team and external vendors hired for the conference(s).
• Look at creative ways to deliver a high quality and memorable experience for attendees.
• Day-to-day administration to facilitate scope of work.
• Ensure that conference databases are maintained and kept up to date after every conference(s).

• Degree or Diploma holder.
• Preferably with 1 year of experience in related field, applicants with no experience may apply too.
• Proficiency in MS Office.
• Possess experience in organising a virtual and/or hybrid event preferred.
• Strong presentation, interpersonal, communication skills with client-service orientation.
• Possess good planning, organisational and multi-tasking skills.
• Possess good communication & negotiation skills.
• Possess a positive attitude and high standards in work ethics & personal integrity.
• Good time management skills with the ability to prioritise, work under pressure and meet deadlines.
• Ability to work in a fast-paced and highly cross-functional organisation.
• Possess good working attitude and willing to learn.

• Assist in all duties and responsibilities related to project management for the assigned trade event(s) from planning, execution to completion.
• Assist Project Lead to monitor timelines and milestones are adhered and updated.
• Assist to capture meeting minutes as and when required.
• Perform day-to-day administrative functions and be the point-of-contact for both internal and external parties to ensure successful implementation and delivery of the project tasks.
• Assist Project Lead in coordinating and working with the Operations team to manage and oversee the logistics requirements within the event cycle among stakeholders, service providers, venue managers and attendees.
• Ensure IT security SOPs set in place are complied by internally and by external vendors hired to service the event.
• Day-to-day administration to facilitate scope of work.
• Ensure that databases are maintained and kept up to date after event.
• Look at creative ways to deliver a high quality and memorable experience for attendees.
• Any other tasks as may be assigned from time to time by your reporting officer and Director.

Requirements:            

• Degree or Diploma holder.
• Preferably with 1 year of experience in related field, applicants with no experience may apply too.
• Proficiency in MS Office.
• Possess experience in organising a virtual and/or hybrid event preferred.
• Strong presentation, interpersonal, communication skills with client-service orientation.
• Possess good planning, organisational and multi-tasking skills.
• Possess good communication & negotiation skills.
• Possess a positive attitude and high standards in work ethics & personal integrity.
• Good time management skills with the ability to prioritise, work under pressure and meet deadlines.
• Ability to work in a fast-paced and highly cross-functional organisation.
• Possess good working attitude and willing to learn.

If you’re passionate about making a difference to businesses and events through impactful marketing programmes, join us to be part of the action for some of Singapore’s largest international events! In addition to a strong foundation in marketing, having a creative edge and design flair will be a valuable asset in this role, enabling you to create engaging, visually appealing campaigns:

You will assist in:

• Planning and managing the implementation of marketing strategies and campaigns that draw exhibitors, trade visitors, delegates and media to the planned exhibitions and conferences.
• Implementing the full suite of traditional and digital marketing activities that includes above-the-line, below-the-line, social, digital, mobile, PR etc.
• Coordinating and collaborating across functions (internally and externally) for seamless delivery of marketing programmes.
• Soliciting trade media partners who will help to strengthen the outreach to the industry.
• Creating well-organised content drafts in various publishing formats – text, infographics, videos, etc.
• Conducting interviews, and producing content in written, image or video formats.
• Proofreading materials to be published.
• Updating website content.
• Uploading content on social media platforms, where required.

You are:

• Preferably a Degree/Diploma in Marketing and/or Communications, Business Studies; with at least 1-2 years in content creation or digital marketing, with a portfolio of already published digital content assets.
• A strong communicator with excellent writing and editing skills, and attention to detail.
• Positive, problem-solving attitude, enthusiasm and excellent in multi-tasking and juggling tight deadlines.
• Always asking questions to understand, asking why-not to explore alternative ways that are more efficient, effective, creative etc.